Fifo88 Privacy Policy – Data Protection & Privacy for Malaysian Players

Fifo88 ("we", "platform", or "fifo88") values the privacy of every member who registers and uses our online casino platform. This Privacy Policy explains the types of information we collect, how it is used, with whom it is shared in limited circumstances, and the measures we take to keep your data secure at all times.

This Privacy Policy applies to all fifo88 platform users, including visitors browsing our site without registering, registered members using the platform's full services, and all interactions that take place through the fifo88 website.

We encourage you to read this Privacy Policy carefully. If you have any questions about how we handle your data, fifo88's customer support team is available via email at support@fifo88.click. We operate 24 hours a day, 7 days a week in Bahasa Melayu to ensure you always receive clear and accurate answers.

Fifo88 collects information from you in several ways — directly when you provide it, and automatically through your use of the platform. The following are the categories of information we collect:

Registration & Identity Information:

• Full name as it appears on your official Malaysian identification document (MyKad or passport).
• A valid Malaysian phone number (used for OTP verification and support communications).
• The username you chose during registration.
• Date of birth (for age verification – minimum 18 years old).
• Email address (if provided for communication purposes).

Financial & Transaction Information:

• Records of all deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks and other Malaysian payment methods.
• Records of all withdrawals from the fifo88 account.
• Betting history and gaming activity on the platform.
• Account balance and bonus transaction history.

Technical & Usage Information:

• IP address of the device used to access the platform.
• Web browser type and device operating system.
• Date, time and duration of platform usage sessions.
• Pages visited and actions taken within the platform.
• Cookie data and similar tracking technologies (see Section 6).

Verification Documents:

• A copy of your identity card (MyKad) or passport for identity verification.
• Proof of ownership of your payment method (screenshot of your e-wallet or bank account) if requested for verification purposes.

Information collected by fifo88 is used solely for the following purposes and nothing beyond that:

• Account Operations: Creating and managing your member account, processing logins, ensuring account security and enabling access to all features on the fifo88 platform.
• Transaction Processing: To process deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local Malaysian payment method, update your account balance, and issue transaction records.
• Identity Verification: Verifying that you meet the minimum age requirement (18 years old) and other eligibility criteria before granting full access to the fifo88 platform.
• Security & Anti-Fraud: To detect and prevent fraudulent activity, money laundering, multiple accounts, and the use of bots or automated software in violation of Terms & Conditions us.
• Customer Support: To enable the fifo88 support team to resolve issues, respond to enquiries, and assist you in Bahasa Melayu at all times.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and providing support to members who may need assistance.
• Legal Compliance: To fulfill fifo88's obligations under applicable laws and regulations, including reporting requirements to relevant authorities where mandated by law.
• Platform Improvements: Analysing usage patterns on an aggregated and anonymised basis to improve the user experience, resolve technical bugs, and develop new features relevant to Malaysian players.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts and updates on changes to platform terms or policies.

Fifo88 does not use your personal data to build third-party advertising profiles, sell it to marketing companies, or use it for purposes unrelated to the operation of the platform and the services provided to you.

Fifo88 takes our responsibility to protect your personal information seriously. We do not sell, rent or share members' personal data with third parties for marketing or commercial purposes. However, there are limited situations where sharing information is necessary:

Trusted Service Providers: fifo88 works with a carefully selected group of third-party service providers to operate the platform — including payment gateway providers for processing transactions via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, as well as licensed gaming software providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to fifo88.

Legal Obligation: fifo88 may be required to disclose personal information to Malaysian authorities such as the police, courts, Bank Negara Malaysia, or other regulatory bodies where there is a valid court order, an official investigation into unlawful activity, or other applicable legal reporting obligations. In such circumstances, we will disclose only the minimum information necessary.

Public Interest Protection: In situations where there is a serious threat to public safety or the safety of an individual, fifo88 may share relevant information with the appropriate authorities.

Business Transfer: In the event of any merger, acquisition or transfer of fifo88's assets to a new entity, user data may be transferred as part of those assets. In such a situation, the receiving party will be bound by this Privacy Policy or a policy that provides equivalent or greater protection for your data.

Fifo88 continually invests in the latest security technologies and procedures to protect the personal and financial data of every member. The key security measures we have in place are:

• 256-Bit SSL/TLS Encryption: All communications between your device and fifo88's servers are encrypted using 256-bit SSL/TLS standards — the same technology used by Maybank2u and CIMB Clicks for online banking.
• Tiered Access Control: Internal access to sensitive member data is restricted on a need-to-know basis – only staff who genuinely require access to carry out their duties are permitted to view the relevant data.
• 24/7 Security Monitoring: Continuous monitoring systems are in place to detect suspicious access, intrusion attempts or anomalies in platform usage patterns.
• Two-Factor Authentication (2FA): fifo88 supports two-factor authentication for added account protection. We encourage all members to enable this feature through their account dashboard.
• Regular Security Audits: The fifo88 platform undergoes regular security audits to identify and address vulnerabilities before they can be exploited.
• Encrypted Password Storage: Your account password is never stored in plain text. It is processed using a strong, irreversible cryptographic hashing function.

While fifo88 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — please choose a strong password, do not share your login details, and contact us immediately if you suspect any unauthorised activity.

Fifo88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser or device when you visit our site.

Types of Cookies Used:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, remembering your language preference and ensuring session security. These cookies cannot be disabled as they are part of fifo88's core technical infrastructure.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve the overall user experience. Data collected is aggregated and cannot be attributed to any individual.
• Functional Cookies: Remembers your preferences and settings — such as your favourite game type, display settings and language preference — to deliver a more personalised experience each time you return to fifo88.
• Session Cookies: Temporary cookies that expire immediately when you close your browser. Used to maintain login status and session continuity while you are using the platform.

You can manage cookie settings through your web browser. Most modern browsers — including Chrome, Firefox, Safari and Edge — allow you to view, delete or block cookies. However, disabling certain cookies may affect fifo88's platform functionality and your overall experience.

Fifo88 does not use third-party tracking cookies for advertising or user profiling purposes across other websites.

Fifo88 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable Malaysian law.

In general, data retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active on fifo88.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Closed Account Data: Basic account information and transaction records are retained for the period required by law following account closure, after which they will be permanently deleted or anonymised.
• Technical Logs: System logs and technical tracking data are retained for 90 days to 12 months depending on the data type, after which they are automatically deleted.
• Identity Verification Documents: Retained for the period required for legal compliance, not exceeding 7 years after account closure.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process uses methods that ensure data cannot be recovered.

As a fifo88 member and data subject, you have several rights regarding your personal information. fifo88 respects and facilitates the exercise of these rights:

To exercise any of the rights above, please send a written request to support@fifo88.click clearly stating the right you wish to exercise, your account information and the specific details of your request. fifo88 will process your request within a reasonable timeframe – typically within 30 business days – subject to identity verification requirements to ensure your account security.

Please note that some data deletion requests may not be fully fulfilled if the data is still required for fifo88 to comply with its legal obligations, such as financial transaction records mandated by Malaysian law.

The fifo88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If you believe that a child or individual under the age of 18 has registered an account with fifo88 or has provided us with their personal information, please contact us immediately at support@fifo88.click. fifo88 will take prompt action to investigate, close the account in question and delete all related data once we have confirmed the situation.

Fifo88 employs multiple age verification mechanisms — including Malaysian phone number verification and identification document requests — to ensure that the minimum age requirement is met by all members of our platform.

Fifo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or technological developments that affect how we handle data. The date of the most recent update will always be displayed at the top of this document.

In the event of material amendments to this Privacy Policy – particularly those that significantly affect your rights – fifo88 will notify members via a notice displayed on the platform or through their registered phone number at least 14 days before the changes take effect, except where immediate amendments are required for security or legal reasons.

Continued use of the fifo88 platform after the effective date of any such amendments constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or wish to exercise your privacy rights regarding personal data held by fifo88, please contact us through the following channels:

• Email: support@fifo88.click
• Operating Hours: 24 hours a day, 7 days a week
• Language of Service: Bahasa Melayu

To help us process your privacy request more efficiently, please include in your email: your fifo88 account number, the type of request (data access, correction, deletion, etc.) and the specific details of your request. Our team will respond as promptly as possible and will require identity verification before processing any request involving sensitive data.

Fifo88 is committed to resolving all privacy complaints fairly, transparently and within a reasonable timeframe. The satisfaction and trust of every member is our priority.